Refund & Cancellation Policy
Effective Date: February 2026
At Lura AI, we believe in providing clear and transparent information regarding our billing, cancellation, and refund processes. Please read this policy carefully before subscribing to our premium plans.
1. The 7-Day Free Trial
We offer a fully-featured, 7-day free trial to new users. This allows you to build your AI agents, test them on your website, and evaluate the platform before making a financial commitment.
Because we provide this testing period, we do not offer refunds once a paid subscription has begun. The free trial serves as your opportunity to determine whether Lura is suitable for your business.
2. Subscription Cancellations
You may cancel your monthly or annual subscription at any time directly from the Billing section of your Seller Dashboard.
- If you cancel your subscription, you will not be billed for subsequent billing cycles.
- No Prorated Refunds: Cancelling your subscription does not initiate a refund for the current billing cycle. You will retain access to your paid features until the end of the period you have already paid for.
- If you fail to cancel before your next billing date, the resulting automated charge is non-refundable.
3. Exceptions & Special Circumstances
While our general policy is non-refundable, we may, at our sole discretion, issue a refund or account credit in the following circumstances:
- Technical Billing Errors: If our system accidentally double-charges you for a single subscription period.
- Severe Service Outage: If our core AI functionality goes completely offline for an extended period exceeding 72 consecutive hours, preventing you from using the service you paid for.
AI "hallucinations" or unexpected AI responses do not constitute a technical failure and are not eligible for refunds, as outlined in our Terms of Service.
4. Disputed Charges & Chargebacks
If you believe you were charged in error, please contact our support team first so that we can investigate and resolve the issue.
Filing a fraudulent chargeback with your bank or payment provider for a valid, authorized subscription charge is a violation of our Terms of Service and may result in account suspension or termination.
Need help with your billing? billing@lura.ng